FAQ

Frequently Asked Questions

  • Staff receive your request five or more business days before the start of your program = full refund
  • Staff receive your request within four business days of the start of the program, or immediately after the first date (class/lesson) = partial refund: program registration minus the cost of one class
  • Staff receive your request after the second date of the program = no refund
  • Registration is for a one or two-day program = fees are non-refundable
  • Full refunds will be provided for any cancelled or altered community centre programs
  • Refund requests must be made at least 48 hours prior to the 2nd class and will not be issued after this time unless approved by a programmer
  • A $4.00 administration fee for each program will be charged for refunds within these guidelines
  • Refunds for payment made by cheque may take up to 14 days to process

Membership in the RPHCA gives the local community and users a say in the governance of the association, providing members with a voice and voting rights at the Annual General Meeting. Annual membership is valid from September 1st to August 31st.

Membership can be bought at the front desk for the following prices:

  • Family: $15.00
  • Adult: $10.00
  • Senior/Youth/Child: $5.00
  1. Online at recreation.vancouver.ca
  2. By phone: 604-257-8680
  3. In person: at our front desk