FAQ

Here at Hillcrest Community Centre, we pride ourselves on our dedication to the community. Our team of Staff and Volunteers alike, we strive to answer all your questions.

What's your refund and cancellation policy for Park Board Programs?

Staff receive your request five or more business days before the start of your program = full refund
Staff receive your request within four business days of the start of the program, or immediately after the first date (class/lesson) = partial refund: program registration minus the cost of one class
Staff receive your request after the second date of the program = no refund
Registration is for a one or two-day program = fees are non-refundable

What's your refund and cancellation policy for Community Centre Programs?

Full refunds will be provided for any cancelled or altered community centre programs
Refund requests must be made at least 48 hours prior to the 2nd class and will not be issued after this time unless approved by a programmer
A $4.00 administration fee for each program will be charged for refunds within these guidelines
Refunds for payment made by cheque may take up to 14 days to process

How do I get membership in the RPHCA?

Membership in the RPHCA gives the local community and users a say in the governance of the association, providing members with a voice and voting rights at the Annual General Meeting. Annual membership is valid from September 1st to August 31st.

Membership can be bought at the front desk for the following prices:

What are the different ways I can register for programs?